Financial Inclusion – What one expects from the solution providers?Date: 30/06/2017It has been almost 8 months since demonetisation and Financial Inclusion & remonetisation needs to be carried out in full swing with an aim to reduce cash transactions and enable more digital exchange of transactions. Financial Inclusion is meant to bring in the poor, vulnerable and weaker sections of the population into the main stream and provide them affordable, safe, secure banking and other services thereby insulating them from the clutches of moneylenders and others who were exploiting them till now. It is a rapidly growing objective among smaller banks, microfinance institutions, lending organizations and other non-banking financial businesses.Oxigen Micro ATM’s Cash @ PoS – What is it? and How it works?Date: 20/06/2017PoS (Point of Sale) machines are small compact devices which are used to make payments at retail markets and shops. Mostly in today’s time we see that these machines are used to make payments through credit/debit cards only, but what if we have a similar device which can offer more services to consumers such as Aadhaar integration to facilitate AEPS (Cash In/Cash Out), Bank Transfers, eKYC using Aadhaar, NFC (Tap Pay), all Card Payments (Rupay, Visa, Master Card), Cash @ PoS using Cards to withdraw money just like an ATM.Oxigen, Grameen Foundation and Sonata, route MFI repayments through Oxigen Micro ATM’s in Uttar PradeshDate: 15/06/2017Globally, 2 billion people have no access to formal financial services. There are great gaps especially for women, the very poor, and those living in rural areas. Because of their precarious situation, poor people need financial services even more than the non-poor not only to save or build for the future, but often to survive day-to-day.What is a Micro ATM? Get one from Oxigen.Date: 13/06/2017Micro ATM is a compact device that looks like a card swiping machine but is capable of providing branchless banking to the last mile. Micro ATM in combination with a biometric sensor which can capture ones Aadhaar details can help banks and payment solution companies tap large unbanked sector effectively as they can use these devices along with their banking correspondent/retail network to deliver low cost banking solutions to the unbanked customers.A relationship that's critical at work .... "RELATING TO THE BOSS"Date: 16/10/2014Success in the workplace is all about relationships, and no relationship is more critical than the one you have with your boss.Being able to do your work well is important, but the most successful people are the ones who work well with others, including your boss.....Making Interdepartmental Communication Work With A Difficult DepartmentDate: 29/09/2014As a manager, I've worked in both welcoming and hostile environments for interdepartmental communication.The bad environments often have silos. Silos can promote misunderstanding, finger-pointing, personal conflict, and stereotyping....Who is Oxigen's Customer ??Date: 21/12/2011Technically speaking: The "consumer" is one who consumes the goods and services produced by a company. There would be a variety and many types of consumers, be it for companies that manufacture products or companies like ours that offer products and services....Relationship more important about CustomerDate: 21/12/2011Relations put it Simple Words A Customer relationship is actually very similar to any Relationship that we maintain in life.... It takes 2 people to connect to form a relationship, be it a simple friendship, or, relations within a family, or a marriage or even a business deal struck by two company's executives ...Talk about the Unnecessary ThoughtsDate: 21/12/2011Unnecessary thoughts are thoughts that are produced at untimely moments that fill us with worry and anxiety when they appear in our minds. They have no constructive use.Unnecessary and useless thoughts are quick and repetitive which lead you nowhere...Customer is KingDate: 21/12/2011Distributing and selling we should possess one central focus at the core of all decision making,"THE CUSTOMER".Remember: in Oxigen's instance, the customer may not necessarily be the end-user or consumer).The Big Picture - Relationships Build Brands and it's that Relationship bond that we create that binds the Customers with the Company...A Good customer service is the lifeblood of any business.Date: 21/12/2011A Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.Good customer service is all about bringing customers back...What makes a good recipe for Delightful Customer Service?Date: 26/07/2012The recipe for good customer service is very similar to that for a good cake or cookie.It is one that results in something that the person using the goods, products or services enjoys during the event and tells nice stories about after the event is over. This may be defined as a Delightful Experience...Want your customers to stick to you like glue?Date: 26/07/2012If you give a discount to your most loyal customers, you might be doing something wrong. At least you're not doing all you can to reward your best customers, and keep them coming back. Experts say there are some rules to follow to make your customers feel like kings from the very first moment they encounter your product or service...TipsDate: 26/07/2012Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show. Companies don't help customers... people do.Realize that your people will treat your customer the way they are treated..The Value of Customer SurveysDate: 26/07/2012The Value of Customer Satisfaction Surveys and the Results of Our C-Sat Survey. It’s no big secret that the power in a customer-business relationship usually lies with the customer. They decide which products or services they want to buy or whether to go to a competitor, and the customer service they experience from a company often plays a part in those decisions...Time to focus on YOUDate: 26/07/2012Just like Mother Teresa says "To keep a lamp burning, we have to keep putting oil in it."If theres no OIL ... then there no light ....no fire ..... its OVER. !! I know that It's often that we put ourselves last on our priority list. Today I urge you to put yourself first . We don't do the things we know are good for us because we are so busy taking care of others that we neglect ourselves...Become a GOOD Team LeaderDate: 06/08/2012My blog is to those team leaders , who need to become BETTER Team leaders, And to those of you who are working with the aim of becoming a team leader too , must read my blog to know how you need to conduct yourself and become a LEADER ,in a healthy- good- all round -manner !! We have seen in the recent past, a few situations wherein team members are not working effectively due to communication gaps...TipsDate: 26/07/2012Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show. Companies don't help customers... people do.Realize that your people will treat your customer the way they are treated..Take ResponibilitiesDate: 17/08/2012Your salary and title are measured by the responsibilities you have at work.In Organisations, the employees who have a high-level of responsibility are typically paid better than other employees. AND their titles or designations often reflect a senior level as well.Take financial jobs, for example. While a staff accountant may have many responsibilities and a very full workday....What is Happiness @ work....????Happiness is the pleasant state of mind where a person feels so relaxed and peaceful. Happiness is a mental or emotional state being happy with a pleasant and peaceful mind.Happiness plays a very important role in increasing life span of any human being. Happiness is the one sole thing that everyone wishes to have. Happiness is hard to define for people who think that happiness comes only through luck...Are we motivated enough to close the 4th Quarter of 2012-13 with success ?No one can motivate another person. A sales manager or a Oxigen colleague can certainly help create an environment where motivation can thrive, but ultimately each person is responsible for their own attitude… their own momentum… and their own motivation.We are heading into the fourth quarter of 2012-13. There is no time to waste in ending 2012-13 on a highly profitable note....Factors that bring about a Good manager or a Bad one.There are a number of different factors that bring about a Good manager or a Bad one.If you want our organization to run smoothly and effectively, each one of us needs to make sure that, we - together & individually, are honest people.Honesty will go a long way in fostering a number of relationships like those within your teams, across our employees, with our partners/ associates and our customers...